Viator Tours in Europe
I found some great tours with Viator, but want to make sure they're a good company and not a scam. Has anyone taken a tour with them in Europe? I'm looking in to some of their tours in Provence.
Kate
Atlanta, GA USA 4/21/09
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I recommend against Viator every chance I get. They are a consolidator who purchases tours from local operators on your behalf -- so they carry nothing you cannot get elsewhere.
We used them in Spain for a jeep adventure tour for seven. We called the local number provided to confirm and they had no information on our booking. We spent two afternoons making phone calls back and forth. We did finally get our tour but what a waste of precious vacation time.
Against my better judgment I booked through them for a service in Rome a year later and we showed up for our service and the operator had no idea why we were there and spent some time making calls to confirm we had paid (and I think to make sure they would get paid if they provided the service).
I really dislike using companies who require you to phone again once you are at destination because in my opinion, I have already paid for the service so isn't my own problem if I don't show up? They also wait until shortly before the tour to email the vouchers and if you have departed in advance of the booked tour, and do not check email on vacation (which I don't)you might not get the voucher.
My sister also booked a tour with them (Paris) for which she was never able to locate the start point and was out the money.(to be fair she didn't bother to pursue the refund that hard).
Hope this helps.
I haven't heard anything bad about them in Paris, but, they do charge more, and they are NOT the tour company , they are just a middle man. If you see a tour you like you should google for suppliers website and see what they charge. I don't know why, but some poeople do not mind paying more for what they think is conveneince. Most tours avaialable in Europe are put on by companies that have their own websites, in english too!
I've only used them once and was very pleased. Did a Milan tour of the Last Supper, La Scala, the Dumo, the Galleria and Sforza Castle this past December. Got email confirmation immediately after booking. All pertinent info, where to meet, contact name, etc. Excellent guide, clean bus, small group. Couldn't have been happier and since I only had a day in Milan perfect for me.
Now I'm confused since you all seem to have had good and bad experiences. How long ago did you go? Can you recommend any other companies? Most of the google searches I've done seem to go back to Viator.
Kate, lets be specific,, name one of the tours you are interested in,, I being queen of googling, will find the offical site for the company,, so you don't have to use viatour ( we can compare prices too!)
One of the things I liked about this company was that they refunded all of my money after I had paid for one of their tours and then found that I could not travel this year. The money was back in my Visa account in less than a week. That sold me.
I have booked with other similar agencies and I have been satisfied, mainly for the following: - maybe not always, but these sites buy large volumes from the tour guides so they get better rates or special inclusions like lunch. - I don't have time to search on Google and compare across all the local tour guides, especially when their sites are not clear about inclusions or tour details and I don't speak their language. - maybe most important for me, I only pay online with secure and trusted sites, not with any small site, because I don't trust at all their handling of my credit card.
I don't think you run any risk (it's not a scam, if that's the question). You can call them if you feel more secure. I personally like to use agents when they help, then it's up to you to do what's best for you.
As someone has posted. They don't do the tours. They contract out with many different tour companies to make it easier for people to find different tours for different locations around the world. So for that they do a great job.
I have booked with them twice Sept of 2007. 1st time was in Dublin for a day tour to Newsgrange. Great tour! Loved it! The guide was great! Come to find out it was done through Grey Line Tours.
A few days later while in Amsterdam again I used them again for another tour of the windmills. It was awful. We didn't get within 300 yards of a windmill. We could see them off in the distance. We ran through a viking villiage, and was rushed through a cheese factory. But what got me was the rude guide. Her parting words were "Even though she wasn't American and she wasn't in American, she expected to be tipped as if she was!"
Sites like Viator are great for people who aren't ready to get out on their own. They are great to educate yourself to learn how to get out on your own. It's basicly the luck of the draw on the companies.
I'VE USED VIATOR FOR THE LAST 5 YRS IN italy the best ever Laura
LAURA why are you yelling,, and do you work for Viatour,, this being your first and so far,, only post here. We aren't stupid you know.
Do not use VIATOR. We purchased a Paris fashion tour as a holiday gift for our daughter and this was to be one of the highlights of our 2010 Spring break family trip to Paris. We confirmed, showed up early at the meeting place and waited and waited. No guide showed - super disappointing! To top it off I have been fighting for over a month to get a refund from Viator. They promise fast replies to customer complaits, etc. but they took nearly a month to reply to my emails and phone calls and are treating me like I am lying and at fault. We even have a receipt from the Starbucks meeting place to prove we were there at the given time. To top it all off they have not sent me the link to give a review on the tour (it is suppose to come 1 week after a tour) I now know why there are no negative reviews on their web site. Sorry if I am complaining a bit but as Rick recommended do not deal with a middle man, if you want a local tour contact a local tour guide directly.
I will not use Viator. Last summer, I tried them and was deceived of nearly $250. I don't remember the precise details since it was a painful lost of money. My final impression and conclusion: they are not trustworthy.
Should you decide to use them, we wish you luck.
But if you lose money like the rest of us, consider yourself warned. Blame no one but yourself :D
I got ripped off by Viator in my home town of London. I booked a ride on the "duck" with my son for his birthday. I requested a certain time slot and did not notice that they actually gave us a different one. We sat and watched several tours set off and wondered sadly why we hadn't been offered an earlier slot as there were obviously spaces. When we finally came to the requested time we made our way forward to be told that the 3pm slot I'd chosen was not available and I should have been on the 13:10 one!! The Tours cost £60 each and I was offered £25 toward a new one. I was too annoyed to take them up on it...
This almost 4 year old post was revived by a new poster who wanted to complain about Viator. I'm sure the Original Poster has taken her trip by now.
Andrea is right.
I'm afraid that viator did nothing wrong. It is the customer's job to check that the tickets are what they expected. I'd never open an envelope without looking at the contents.
I'm always astonished when I see train tickets that are for trains different than the passenger is on - they never seem to check. People make typos when buying on-line and clerks make typos on phone reservations.
Always check.
I am using them for the first time in Rome this year. My daughter has used them to go to Paris and said they were great. Denise, Watford, England.
Denise, as we have been trying to explain they are not a tour company, you are just buying other peoples tours through them, so it is possible that you could buy direct and get better times or prices.. but yes,sometimes they offer better prices if they buy blocks of tickets.The point is most people like to save money, so they compare to see if they get a better deal buying direct. I find it amusing some people think that a tour company that does thousands of tours a year is less reliable with their credit card information then a mere middle man agency.. they are not much different likely.
I am not saying there is anything wrong with Viatour, I am saying that if there is a mix up you have to deal through a second party instead of directly with company and that can cause problems.
We have used Viator to book tours 3 times over the last 5 years. Have had no problems. Found them to be efficient and easy to deal with.
It still doesn't make sense to pay Viator a cut of the money when you can book with the companies themselves.
I cringe when I read the prices of the bus tours they are offering in Germany sometimes, going to the Rhine, to Heidelberg, the Romantic Road, etc.