Car rental at Paris Gare du Nord
I'm arriving on Eurostar from London at Gare du Nord at 11 a.m. on a Monday in May and need to rent a car for three days for drive to Normandy and back. What I'm trying to figure out is who to rent through. The cheapest rate I've found is Auto Europe, but I had found some complaints about that company on random customer service forums. In reading through those complaints, though, it seems the majority of people just didn't read the fine print of what they were booking. My other option is Hertz, which is about $35 more (and I realize booking through Auto Europe I could end up with Hertz anyway).
So I guess I have two questions: any thoughts on Auto Europe and is Hertz a good option to rent at Gare du Nord or should I look at other options?
Thanks
Lance
Memphis, US 3/20/12
Send Private Message
Page:1 Next ›
These days you can probably find internet complaints about every business on the planet.
I've used Autoeurope for years and have never had an problem, and I've found their customer service - which is US-based - very helpful. I wouldn't hesitate to recommend them.
And you're right - the last time I picked up an Autoeurope car at the Gare du Nord, the vendor was Hertz.
Thanks. I will do more research on Auto Europe, but I guess it's kind of like using Priceline in the U.S. where you don't know who you are booking with when you book.
Some of the complaints I had found related to holds being placed on credit cards (I've read that's a possibility), disputes about having the gas tank filled (they probably need to understand if their contract specified if they were paying for the gas tank to be filled or if it was their responsibility) and insurance. I guess insurance would be my only concern because I will not take out what the rental company provides as my credit card company coverage is sufficient.
NOTE: Oh, and sorry for duplicate post. I'm not sure why this posted twice but I deleted the other version.
Go with everwho has the best deal. Just keep in mind that your contract is with the outfit that hands over the car. I just got thoroughly smushed a few weeks ago and the resolution/exchange was all done through Europcar.
So you booked through Auto Europe but the rental was actually through Europcar? Any words of caution/wisdom to provide from your experience?
Nope, I'd use AE again as long as they had the best deal - - but it's been my experiece that often as not they don't.
I knew I'd have to work the problem through Europcar so that's what I did. They were great.
I've never had a bad experience with anybody but Sixt. I've had a couple of sour experiences there which might be only coincidental, but they've lost my business.
Also, my exposure is faily high since my butt's in a rental car five or six months a year somewhere in the world. The incident a few weks ago just happened to be in Australia.
Lance, We've used Autoeurope 3 times with no complaint. In all of our travels we have had one really BAD experience with a rental car, and that was the time we rented at Gare du Nord. If you are going to pick the car up there and drive straight out of the city that is probably fine, but in general I highly recommend renting and returning outside the city. If you do decide to rent at Gare du Nord be forewarned that the place where you return your car is actually a few blocks from where you pick it up. All signs are in French so it's very confusing. I would get VERY good directions for returning the car before I left the rental counter.
Have fun!
Thanks for all of the information. I'm going to book through Auto Europe and make sure I pay attention to all "fine print-type" items that come along with it. I've read so many favorable reviews of the company since first posting today. And it does appear the proper research and understanding my rental agreement before I arrive in Paris should alleviate the problems other reviewers on other sights have mentioned.
As far as issues at the train station, I've studied the map a bit already and plan to print out images/maps and specific instructions on where to take the car back to at the station. Because we will be arriving back in Paris about 8 p.m. on a Wednesday night it seems a train station is my best bet to assure someone will be at the desk versus a drop-off center somewhere else in the city.
I've used Auto Europe and Kemwel many times over the years (they're now under the same ownership) and never had any problem with either. Of course once you pick up the car your dealings are with the rental company.
I've since booked with Auto Europe and our car is through Europcar. I've got my voucher and plan to print out detailed maps to get me out of the station and to the ring road for our drive to Giverny. Thanks for all the help!
If you're wanting to go to Normandy then PLEASE do yourself a favor and avoid the headache of driving in Paris. Jump on the train to Caen or Bayeux and rent the car after you arrive at your destination. I can 100% promise you that driving in Paris is not going to be a pleasurable experience.
Thanks for the word of warning but I'll be ok
I'm glad you'll be OK. I've done it twice, and I don't ever want to do that again.
Nord has one of the easiest escapes to head north: St Denis and whatever it becomes until you hit the beltway. You're running between the Nord and Est tracks so it's hard to go astray.
I hope I didn't come across as an ass. And I certainly appreciate the advice from all. Otherwise I wouldn't visit a travel forum. While I'm obviously a newbie on the Steves' forum I've been on other sites for years.
While I've not driven in Paris I've been there and have driven in a number of quite large cities. My thought is at some point I just have to suck it up and do it. And in this instance it is driving in Paris traffic. But I've studied the map and the route to the outer road seems quite simple. Will it be stressful? I'm sure it could be. But you only live once. I'll just hope my credit card insurance is as good as it says it is.
'at some point I just have to suck it up and do it'
If only more people had that attitude about everything!
I just got back from Paris where our taxi driver took us on the Arc de Triomphe round-about on our way to the airport. He entered the loop and zipped all the way to the center cutting off at least 1/2 dozen cars horns all ablaze...and of course there are no such things as marked lanes. It's just kind of free-for-all and you take your chances.
Our taxi driver came out just fine, but I figure he's probably had several years of experience and probably several fender benders.
If you ever do see a lane marked on a road in Paris you just ignore it and drive wherever you want...that seems to be the plan.
Just make 100% sure of the insurance coverage you have - and hope you don't actually need to use it.
And I should note I will be going nowhere near Arc, or any major roundabouts. The station is far north; a couple of miles on a straight shot road to the ring road, which is just like an American interstate highway.
the ring road, which is just like an American interstate highway.
No, I'm sorry, the Perepherique may be many things, and it has quite a rep, but like an Interstate it is not.
I was fixing to argue with Nigel, but I'm too busy doodling how a traffic circle would work if it had lane markers.
Also, virtually all the roads have lane lines, even where they're so small you can't use them.
I guess Google Maps and the little dude are really wacky then because I just zoomed around the whole length of my drive on the Perepherique and I swear if it didn't resemble the LBJ around Dallas that I used to drive every day. Well, except for the fact it only has four lanes in each direction in Paris and in Dallas it sometimes has eight or nine lanes with the random motorcycle guys driving the lane lines.
And if they don't know how to stay in their lanes I'm pretty sure I can adapt and drive that way too. I mean, I haven't met a speed limit I didn't drive at least 20 mph faster than anyway. Seriously, I'll be good. Everyone driving in one direction, zigging and zagging in and out of lanes? That's not scary, that's fun driving.
How about I practice while I'm in London first? It sounds like because of how scary Paris will be driving on the left side of the road in England might be necessary to deal with the crazies on the right side of the road in France.
I mean, I haven't met a speed limit I didn't drive at least 20 mph faster than anyway
Well you just go ahead and do that. Europe and the UK are in a recession and could use all the revenue we can get.
Just smile for the speed cameras and prepare to open your wallet. Some are hidden in the central reservation, some on the side of the road and some are unmarked cars in traffic or stopped on the side of the road. But they are there. In the UK cameras are painted reflective yellow - not in France.
You won't see them coming so because you are having so much fun, you'd better keep the smile on all the time so it gets a good picture of you.
Relax, seriously. I was joking. I know not to speed. I know I will be driving in a different country, need to respect its drivers, rules, customs, etc. my point was that I'm not going to be overly concerned about the driving conditions getting out of the city. I can't be; I have three people and so buying train tickets is cost prohibitive. Plus, the freedom of having a car is too important. I understand drivers might drive differently there and appreciate those words of caution. But I will be prepared with maps, knowledge of what road signs mean and respect for where I'm at.
But I think most importantly this conversation has steered so far off its initial point there really isn't reason to continue it. I had concerns about auto Europe vs. hertz car rental at Nord. I've since made my decision.
Thanks for everyone's help.
I just wanted to chime in about the Peripherique. It's not like an American interstate; it's more like a bumper car course. Or maybe a NASCAR raceway. I've never had an accident on it, but it was always traumatic.
And I'll just chime in the other way. I've been driving the scoundrel since the first year it was in operation. It's just one more busy road. Like pickpockets, it's fun to talk about, but not really that much of a problem.
I have to agree -- driving in European cities is just part of the adventure! Despite all the dire warnings, we've driven in Paris and all through much of southern Europe -- even Rome and the "perilous" Amalfi Coast. Don't let it psych you out -- Just be confident, buckle up, get in there and enjoy the ride!
P.S. I will make one suggestion, though: Use a GPS or a very good Michelin map to avoid serious frustration.
Happy travels :-)
I think driving in San Francisco is fun. It scares the bejeezus out of most people. Then again, I've been driving in SF since I was 16 and I've had plenty of trauma but I got used to it. Started driving on LA freeways a few years ago - not as scary as SF city driving, but still a bit stressful, now I'm a pro.
That said, there are cities/places I will never drive: Manhattan, Rome, Paris.
I guess some people view their vacations as cowboy challenges. I prefer a little piece of mind! But hey, "different strokes" and please let us know how it goes!
'That said, there are cities/places I will never drive: Manhattan, Rome, Paris."
The statement would carry more weight if 'again' could be appended at the end - - indicating some experience on which to base the decision.
'I guess some people view their vacations as cowboy challenges.'
So anybody that doesn't do things in the 'preferred' manner is a maverick? And all others are just regular folks?
Just listened to Rick's podcast - "Driving in Europe" a couple of days ago, and was thinking about this thread. He interviews two professional bus drivers - (I think they both drive for his tours). They BOTH cited Paris as a horrible place for driving:)
You can get an interview to prove any point - - for example, CNN/NBC vs Fox. I wonder what the answer would have been had he interviewed the gazillion city bus drivers. Or people who had driven in Paris as well as Tokyo or Cairo - - those two ain't exactly a piece of cake, but it's something that can be done easily enough.
I wonder if any of them have ever driven across Botswana - - no gps, maps that are pretty rough, and horrible signage.
I have used Auto Europe a lot and always been pleased.
Personally I drove in Paris ONCE and won't do it again. Traffic was just a nightmare and it really wasn't worth the hassle. Now I just train to my first stop, pick up the car there and go. Plus the cars are often cheaper out of a city and the staff generally more helpful in making sure you understand things like "how to get in the gas tank" (Drove off without figuring that once and to appeal to men at the gas station for the 'secret' LOL!)
Page:1 Next ›