Vueling Airlines --- Good and Bad
Vueling Airlines - as with most carriers, the experience is either very good or very bad! I had both extremes within the past three months. In London, the gate manager even carried my hand baggage and escorted me to the gate I could not find. EXCELLENT!!
On a flight from Madrid to Paris all went wrong. Vueling took it upon itself to cancel a flight for a 200 pm departure (purchased well in advance) and book me on a 600 pm. The 600 pm did not leave until 800 pm (problems with the airplane which could not leave from another city to get to Madrid), so we arrived in Paris at 1000+ pm. By then the 9.50 euro train into Paris from CDG was not operating, so I had a 55+ euro taxi into the city which left me at the right number but on the wrong street in the left bank on a Saturday night near midnight.
They also cancelled the return flight, so that I did not arrive in the day light hours, but something after 1030 pm.
There is literally no way to contact them other than by email which has an automatic response based on the words you choose. I did in fact go to the terminal in Madrid and protest, but the ticket agent could only say "Your flights are as shown...600 pm and 800 pm return. We can not change. I can not make a refund or assure you of a refund."
Vueling you are off my radar now forever.
H J
LaGrange, Ga USA 6/20/12
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Oh, man, HJ! That really stinks! Are you home now?
Wow, that does suck,, but the RER into Paris does run till midnite( well last train is 1156) so wondering if you hit a job action or something??
I was in Spain in May and had the same problem with Vueling changing my flight time by two hours. It was a real cost and inconvience to get to the airport in time for the flight. I also will not be using Vueling in the future. I also made a complaint to Vueling and was given much the same answer you got!
Longtime lurker, firstime poster...oh no. I have booked the same Madrid to Paris flight for October. They have already changed the original mid morning flight to one that is a few hours later. Can't wait for more changes. Oh well.. I will try and go with the flow no matter what happens.
I booked a 7 a.m. flight from Barcelona to Venice on Vueling through an online travel agent for this August - has anyone taken this flight? Thoughts?