Gift Card FAQ

How do I redeem my Rick Steves' Gift Card?

You can redeem a Rick Steves' Gift Card at our online store or the Rick Steves' Europe Through the Back Door Travel Center located in Edmonds, WA. Visit How to Redeem a Gift Card for details.

What products can I purchase using a Rick Steves' Gift Card?

You can purchase any merchandise available from our online store or available at Rick Steves' Europe Through the Back Door Travel Center. You cannot purchase Rick Steves' gift cards, tours or rail passes with your gift card.

Can I purchase a Rick Steves' Gift Card with another Rick Steves' Gift Card?

No, Rick Steves' Gift Cards cannot be used as payment for the purchase of other Rick Steves' Gift Cards.

How do I use the Rick Steves' Gift Card to purchase products?

At the travel center, simply present the card or a print out of an e-gift card to the cashier at time of payment. For online purchases, enter the 19-digit card number in the checkout screen.

How can I check the balance of my Rick Steves' Gift Card?

Call Rick Steves' customer service at 425-608-4220, Monday-Friday from 8 a.m. to 4 p.m. (Pacific Time).

Do Rick Steves' Gift Cards have an expiration date or service fees?

No, Rick Steves' Europe Through the Back Door does not place an expiration date on Rick Steves' Gift Cards or charge any service fees. We suggest you use gift cards within one year of issuance.

Can I use multiple gift cards when making a purchase?

No. If your total purchase exceeds the amount available on your gift card, you will need to pay the balance by cash, check or credit card.

Can I use a Rick Steves' Gift Card and another form of payment in the same transaction?

Yes, the gift card amount will be applied first to your total purchase amount, and then any balance due can be paid by credit card.

Can I use a Rick Steves' Gift Card and a promotion code in the same transaction?

Yes, the promotion code will be calculated and applied to the total order amount before the gift card balance is applied.

Can I return a purchase made with a Rick Steves' Gift Card?

Products purchased with a Rick Steves' Gift Card may be returned within Rick Steves' Sales and Refunds Policy guidelines. Return value will be applied back to the gift card and may not be redeemed for cash or applied as credit to your credit card account.

Can Rick Steves Gift Cards be redeemed for cash?

No, gift cards are not redeemable for cash or credit to your credit card account.

Can a lost, stolen or damaged Rick Steves' Gift Card be replaced?

To report a lost or stolen gift card, please call customer service at 425-608-4220, Monday-Friday from 8 a.m. to 4 p.m. (Pacific Time). Replacement cards will be issued after Rick Steves' verifies that the lost or stolen card has not been redeemed and you present your original purchase receipt.

What denominations are available?

You can purchase Rick Steves' gift cards for any amount between $5.00 and $500.00.

Can I add more value to a Rick Steves' Gift Card?

No. You currently cannot add value to a Rick Steves' gift card.

How many cards can I purchase at a time?

Online, you can purchase up to 4 cards per order. At the Travel Center, there is no limit.

When I purchase a Rick Steves' Gift Card online, how long will it take to receive it in the mail? What is the shipping cost?

Gift Cards ship separately by USPS first class mail — free of charge — and generally arrive within 5-7 business days. (Canada orders please allow 7-10 days.) Please call customer service at 425-608-4220 immediately if you have not received your gift card within 7 business days. Sorry, gift cards cannot be sent to foreign addresses except Canada.

How can I track the status of my Rick Steves’ Gift Card purchase?

You will receive an email confirmation when your gift card has been mailed.

Can I include a message with a Rick Steves' Gift Card?

Yes, you will have the option of including a message with the Rick Steves' Gift Card at the time of purchase.