For COVID-19 Travel and RS Tours information, see our FAQ.

Travel Questions

For travel questions and feedback:

We will make every effort to respond to your request as soon as possible. Feedback will be forwarded to the appropriate person for consideration.

Guided Tours

If you have general questions about the tours we offer, please see our Frequently Asked Questions, send an email to Tour Sales & Service at, or give us a call at 425 608 4217.

A PDF of our current Tour Catalog is available for download.


For information about ordering, returns, and shipping in our online travel store, see our Merchandise FAQ.

For questions regarding merchandise orders you've already placed, send an email to, or call 425 608 4220.

If you are having trouble shopping or browsing our travel store, please email our webmaster.


For questions or comments about our website, please email our webmaster at

Rail Passes

All orders for passes and tickets are fulfilled by Rail Europe (not by Rick Steves' Europe). For customer-service questions, including refunds, contact them online (or call 800 622 8600, but expect long waits and periods of unavailability at the call desk) — and keep in mind that refund options are fairly limited.


To share your feedback on our guidebooks and request new additions, visit Guidebook Feedback.

Email Subscriptions

To subscribe to our Travel News, Tour News, Deal Alerts, and Radio Waves email lists, please visit our Subscription Center.

If you are already on our email list, you can unsubscribe or make changes in our Subscription Center.

Employment Opportunities

If you are interested in employment opportunities at Rick Steves' Europe, please see our job openings. No phone calls or email please! 


For more information, please visit our Press Room.

If you are a member of the media and would like to interview Rick Steves, please email To request Rick for an upcoming event, please fill out our speaking engagement request form.

Still can't find the answer to your questions? Send us an email at