Gift Cards: Frequently Asked Questions

Customer Service Contact Information

Phone: 425-608-4220
Fax: 425-771-0833
Email: customerservice@ricksteves.com

Hours

Monday–Friday: 8 a.m.–4 p.m. (Pacific Time)
Closed Saturday and Sunday

Buy a Rick Steves Gift Card!

How do I redeem my Rick Steves Gift Card?

Rick Steves' Gift Cards and E-Gift Cards can be used to purchase merchandise at our online Travel Store or at the Rick Steves' Travel Center located in Edmonds, WA.

Shopping online
  • Select the product(s) you wish to purchase. (You cannot use a gift card to purchase additional gift cards).
  • At checkout, enter your billing address and shipping address (if different from billing address) then enter the 19-digit number located on the back of your gift card or in the email you received for your e-gift card and then click continue checkout.
  • Your gift card amount will be applied to the total purchase amount. The unused balance will remain on your card until you want to spend it. If your purchase exceeds your gift card amount, use a credit card to complete your purchase.
  • Keep your gift card until your shipment arrives. Should you need to return or cancel, the purchase amount may be credited to your gift card. See Returning Merchandise for more information.
Shopping at our Travel Center
  • Visit the Rick Steves' Travel Center located at 130 Fourth Ave. N. in Edmonds, WA — get map and directions. Open Monday — Friday from 9 a.m. - 5 p.m. and Thursdays until 8 p.m.
  • Present your Gift Card or a print out of your E-Gift Card to the cashier at the time of purchase.

What products can I purchase using a Rick Steves Gift Card?

You can purchase any merchandise available from the Rick Steves online travel store or available at Rick Steves' Europe Travel Center. You cannot purchase Rick Steves Gift Cards, tours, or rail passes with your gift card.

Can I purchase a Rick Steves Gift Card with another Rick Steves Gift Card?

No, Rick Steves Gift Cards cannot be used as payment for the purchase of other Rick Steves Gift Cards.

How do I use the Rick Steves Gift Card to purchase products?

At the travel center, simply present the card or a print out of an e-gift card to the cashier at time of payment. For online purchases, enter the 19-digit card number in the checkout screen.

How can I check the balance of my Rick Steves Gift Card?

Call Rick Steves' Europe customer service at 425-608-4220, Monday-Friday from 8 a.m. to 4 p.m. (PST).

Do Rick Steves Gift Cards have an expiration date or service fees?

No, Rick Steves' Europe does not place an expiration date on Rick Steves Gift Cards or charge any service fees. We suggest you use gift cards within one year of issuance.

Can I use multiple gift cards when making a purchase?

No. If your total purchase exceeds the amount available on your gift card, you will need to pay the balance by cash, check or credit card.

Can I use a Rick Steves Gift Card and another form of payment in the same transaction?

Yes, the gift card amount will be applied first to your total purchase amount, and then any balance due can be paid by credit card.

Can I use a Rick Steves Gift Card and a promotion code in the same transaction?

Yes, the promotion code will be calculated and applied to the total order amount before the gift card balance is applied.

Can I return a purchase made with a Rick Steves Gift Card?

Products purchased with a Rick Steves Gift Card may be returned within Rick Steves' Europe Sales and Refunds Policy guidelines. Return value will be applied back to the gift card and may not be redeemed for cash or applied as credit to your credit card account.

Can Rick Steves Gift Cards be redeemed for cash?

No, gift cards are not redeemable for cash or credit to your credit card account.

Can a lost, stolen or damaged Rick Steves Gift Card be replaced?

To report a lost or stolen gift card, please call customer service at 425-608-4220, Monday-Friday from 8 a.m. to 4 p.m. (Pacific). Replacement cards will be issued after Rick Steves' Europe verifies that the lost or stolen card has not been redeemed and you present your original purchase receipt.

What denominations are available?

You can purchase Rick Steves Gift Cards for various amounts between $10.00 and $500.00.

Can I add more value to a Rick Steves Gift Card?

No. You currently cannot add value to a Rick Steves Gift Card.

How many cards can I purchase at a time?

Online, you can purchase up to 4 cards per order. At the Travel Center, there is no limit.

When I purchase a Rick Steves Gift Card online, how long will it take to receive it in the mail? What is the shipping cost?

Gift cards ship separately by USPS first class mail — free of charge — and generally arrive within 5-7 business days. (Canada orders please allow 7-10 days.) Please call customer service at 425-608-4220 immediately if you have not received your gift card within 7 business days. Sorry, gift cards cannot be sent to foreign addresses except Canada.

How can I track the status of my Rick Steves Gift Card purchase?

You will receive an email confirmation when your gift card has been mailed.

Can I include a message with a Rick Steves Gift Card?

Yes, you will have the option of including a message with the Rick Steves Gift Card at the time of purchase. Sorry, gift cards cannot be sent to foreign addresses except Canada.

What are the Terms and Conditions for Rick Steves Gift Cards?

  • Rick Steves Gift Cards may be purchased in our online travel store and the Rick Steves' Europe Travel Center in Edmonds, WA.
  • Gift cards may not be used to purchase additional Rick Steves Gift Cards.
  • No taxes are charged on the purchase of gift cards, however applicable taxes are charged when gift cards are redeemed.
  • Gift cards may not be used for previous purchases.
  • Upon redeeming your gift card, if your purchase exceeds the amount available on your gift card, you will need to pay the balance with cash, check, or credit card.
  • Gift cards are redeemable for merchandise only (rail passes and Rick Steves' European tours are excluded).
  • Gift cards cannot be redeemed for cash or credit to your credit card account.
  • Gift cards are not refundable if lost, stolen or damaged.
  • Gift cards ordered through our online travel store will be mailed by USPS first class mail at no charge. Gift boxing is not available for gift cards. They're mailed in an attractive cardholder and envelope.
  • Gift cards may not be resold. Gift cards purchased through any unauthorized resellers, e-Bay or other internet auction sites are not guaranteed by Rick Steves' Europe.
  • Rick Steves does not charge any fees for the issuance, activation, or use of Rick Steves Gift Cards. These cards have no expiration date, but we suggest they be used within one year of issuance. (Exception: Promotional gift cards that customers receive from Rick Steves' Europe as a promotion or free gift with purchase will have a clearly-visible expiration date).
  • Gift cards are issued by Rick Steves' Europe, Inc., in the State of Washington, and their terms and conditions governed by the laws of the State of Washington.
  • Use of Rick Steves Gift Cards constitutes acceptance of these terms and conditions.