The tips below should help address the most common questions asked and difficulties encountered by those trying to view our live-streamed events:
How do I access the streaming video web page to watch the event?
The live stream will be displayed in the video player at the top of this page at the times indicated on the event schedule.
Will streaming work on my iOS or Android device?
Yes. It will work on any Android, iPhone, iPad, etc that's running reasonably up-to-date software.
The video feed isn't working
- Double check that it is currently the correct time for the event, keeping in mind that it's scheduled according to Pacific Time.
- If you're looking for the video within the first few minutes of its posted start time, it could just be that we're running a little late. If the video feed begins after you've first loaded our streaming page, you'll need to refresh that page to see the video. (Your browser's refresh button is near the top of the window, and looks like an arrow turning around itself.) Please don't refresh your page more than once or twice a minute, lest our servers get overwhelmed.
- Try downloading the Google Chrome web browser (free). Your streaming video feed should work seamlessly on Chrome without any extra plug-ins.
- If you don't want to download Chrome, try updating your Flash player, which should solve the problem for most people using Firefox, Safari, or Edge as their browser.
The sound isn't working
Check that your device's volume isn't turned down. You may need to adjust the volume level on the video player in your web browser, of the computer/device itself, and/or of any external speakers you're using. If you're using headphones, make sure they're plugged in (and vice versa).
The problem seems to be on the Rick Steves end
Our monitoring capabilities alert us to streaming problems right away — if we're experiencing them, you can be sure we're working on getting the problem fixed as soon as we can. Simply refresh your browser every few minutes to rejoin us once we've got the feed up and running again.
Will the talk be available to watch at a later time?
This is currently planned as a live event only, so you won't be able to view the talk at a later date.
Still need assistance?
Please email email@example.com. Note that if we're busy addressing a technical problem, we may not be able to respond to your email immediately.