Meet Our Customer Experience Team
Hi, you've reached the Rick Steves' Europe Customer Experience team.
And that means…you've reached an actual person! In today's world of automated support, phone trees, and AI "help" widgets, we feel your trip is just too valuable to be handled by a bot. Instead, it deserves a human touch and a traveler's opinion. Our team of 20 brings a combined 200 years of experience with Rick Steves' Europe, including 40 cumulative years spent on the road in nearly 50 European countries and territories. We know our guidebooks, tour itineraries, and travel gear inside and out…because we use them ourselves. So, whether you're mapping out your dream itinerary, choosing the perfect carry-on, or curious about our tours, reach out to us. Not only will you speak to a real-life human, you'll speak to a real-life traveler.
We love what we do, and we love helping you make the most of your time in Europe!
Traveler Feedback
"Absolutely LOVE the customer service from Rick Steves Tours and you, Rich, are a prince!"
"It's always a pleasure to call the Rick Steves office. This time when I called, I spoke with Ruth Ann, who was so helpful and so polite. That's what I expect when I call Rick Steves office and I'm always rewarded."
"Marta was super attentive and answered all of my hyper-specific questions on travel and accessories with the utmost patience and humor."
"Everyone I dealt with at Rick Steves was kind, patient, friendly, nice, and sympathetic. What a joy to deal with such a fantastic group of people and company. It's why I praise your company to everyone I know."
"Karyn has helped me get excited to travel again! I had so many questions and needed help figuring out some issues today. She went above and beyond!"
"I want to express my gratitude for Kaitlin's wonderful customer service and the culture of service that you and all of your team embrace. The Rick Steves "brand", if you will, symbolizes courtesy, kindness, helpfulness, and love of travel that develops relationships world-wide, bringing us all closer together and celebrating our diversity. You are plain and simply, just good people, and we appreciate you!"
